How Ordering Works
Each piece in our collection is handmade to order or available as a limited edition. When you find something you'd like to purchase or discuss a custom commission, reach out through our inquiry form.
We'll confirm availability, discuss any customizations or details, and provide you with pricing and shipping costs specific to your location. Payment is handled directly between you and our makers.
Once your order is confirmed and payment is received, the maker will craft or prepare your piece with care. You'll receive updates on production timelines and shipping details via email. Typical lead times range from 2-8 weeks depending on the piece and maker.
We package every piece with sturdy materials to ensure it arrives in perfect condition. Upon shipment, you'll receive tracking information to follow your order's journey.
Returns & Exchanges
If you're not completely satisfied with your purchase, we accept returns within 30 days of delivery. Items must be unused and in their original condition.
To initiate a return or discuss an exchange, please reach out to us with details about your piece and the reason for the return. We'll work directly with the maker to find the best solution.
Once we receive your returned item in original condition, we'll process a refund through your original payment method within 5-7 business days.
Items that show signs of use, damage caused by mishandling, or natural patina development are not eligible for return, as these are part of the character and beauty of handmade goods. Each piece carries the maker's hand in its imperfections.
Damaged Items
If your item arrives damaged due to shipping, please get in touch within 48 hours with photos of the damage. We'll work with you to find the best solution — whether that's a replacement or a refund.